First Aid & CPR Training FAQs

Training Courses

Which first aid and CPR course do I need?

Start with the certification requested by your employer school, or placement. Check the first aid level and whether they require CPR level "C" or Basic Life Support (BLS)

*Please note: Course names have recently changed to align WSIB and CSA approved training across certifying agencies.

Standard First Aid --> Intermediate First Aid

Emergency First Aid --> Basic First Aid

Not sure how to interpret the requirements? Send them to Push For Life - we're happy to help you choose before you register. Contact Us

What is the difference between Intermediate and Basic First Aid ?

Basic First Aid covers essential first aid skills, including responding to life-threatening emergencies. This level of certification is most commonly required for correctional workers, security guards - for licensing, and for industrial workers who are supplemental first aiders. This course is 6-8 hours of in class training. Basic First Aid is a 3 year certification.

Intermediate First Aid provides more comprehensive training, covering a wider range of injuries and medical emergencies. This course is the workplace standard of training, and the best certification for those who are looking for work. Intermediate First Aid is a blended learning course with 6 hours of online content and 7-8 hours of in class training. Intermediate First Aid is a 3 year certification.

Choose the level specified by your employer or school. If you’re learning for personal use, we can help you decide which course suits your needs. Contact Us

What is CPR level "C" and CPR level BLS (Basic Life Support)?

CPR Level "C" teaches resuscitation skills for every day emergencies involving adults, children, and infants. This certification can be taken on its own, or as part of a first aid certification. CPR level "C" is a 3 year certification.

Basic Life Support (BLS) is CPR designed for healthcare providers and includes resuscitation skills used in a professional care setting. This certification can be taken on its own or as part of a first aid certification. BLS is a 1 year certification.

I have already taken a CPR course. Can I take a just the first aid now to meet my requirements?

All first aid courses must contain a CPR component. The most common CPR components are CPR level "C", or "BLS".

You will not find a WSIB or CSA approved first aid course that does not contain CPR.

I have to re-certify every year for school. Which courses do I need?

If you are a nursing or health care student, your school will require you to update your BLS certification annually in order to remain compliant for your placements. They may tell you that you must certify after a specific date (eg April 1st) in order to ensure that your certificate does not expire before the end of your placement. You do not need to renew your first aid every year since it is valid for 3 years.

If you are an ECE - Early Childhood Education student, you may be required to renew just the CPR level"C" component of your training annually. You will be able to renew the full First Aid & CPR every 3 years.

Am I eligible for re-certification?

In order to be eligible for recertification of any first aid or CPR certification, you must:

Hold a valid certification (not expired) of the same type of certification you would like to renew
Your previous certification must be a full certification (not re-certification), since certification cycles alternate between full certification and recertification.

These requirements apply to all participants, regardless of their profession or previous training experience.

When will I receive my certification?

Participants receive their digital certifications by email from Red Cross within 2 business days of successful completion of the in class component of their training course. Participants can also access their completed certifications through their online Red Cross profile at any time, or by contacting Push For Life to have them forwarded manually.

Registration & Payment

How do I register for a course?

Choose your course on the Push For Life - Registration Page. Select your preferred location and available date, and complete checkout.

Before registering, check that the certification matches your employer’s or school’s requirements. If you’re unsure, we’re happy to help. Contact Us.

Where can I find upcoming course dates and prices?

Available course dates and current prices are listed on each course’s registration page. Check the location carefully, as Push For Life offers training in Kingston and Belleville.

What payment methods does Push for Life accept?

Payment can be made digitally through our website directly, using a credit card, visa debit card, or PayPal.

Businesses registering multiple participants may register and pay though our website, or reach out directly to us to request an invoice.

Invoiced clients can make a payment through our payment portal online, by EFT, or by cheque. Contact Us

Can my employer or organization pay for my training?

We are happy to help arrange employer-paid registration. There are three options"

Pay and request reimbursement: Register and pay through our website, then email us (ipush@pushforlife.ca) to request a receipt to submit to your employer
Have you employer register you: Send your employer or manager the course registration link so they can register and pay on your behalf. First Aid & CPR registration page
Arrange invoicing for ongoing staff training: Organizations that regularly register employees can contact us to arrange a registration code. Employees can then register without paying at checkout, and Push For Life will invoice the organization afterward.

Will I receive a registration confirmation and receipt?

Participants are sent an automated confirmation email from Push For Life, within 24 hours of course registration. We will also send you a reminder email a few days before your course - including a reminder to complete any online components, and a follow up email after the course has ended.

Online course components are sent out to the participants by Red Cross via email within 24 hours of registration.

If you have not received your online modules from Red Cross, please check your junk folder before calling Red Cross at 1-877-356-3226 for assistance.

Email reminders are a courtesy and participants are responsible to keep track of their own calendar, to arrive to courses on time, and complete the required online components before their in-class sessions.

How do I use a discount code?

Enter your discount code in the designated field at check out and apply it before completing payment. Check that the discount appears in your total.

Discounts may apply only to specific courses or dates. If your code isn't working, contact us before completing your purchase.

What is your cancellation and refund policy

Details about course cancellations can be found below.

All health related retail items are non-refundable.

View our full Cancellation and Refund Policy here.

Cancelling & Rescheduling

Can I Reschedule or cancel my registration?

Yes, subject to the notice periods and fees below. Please contact Push For Life as soon as your plans change so we can explain your options.

Your registration reserves a course seat and instructor resources. The amount of notice you provide determines whether a transfer or refund is available.

What are the cancellation and rescheduling fees?

Notice before your course

Available options

7 or more business days

Transfer your registration or receive a refund of the in-class portion, less a 4% processing fee.

3-6 business days

Transfer your registration or receive a refund of the in-class portion, subject to a $45 administration fee.

Fewer than 2 business days, (not including the course date)

A transfer or refund is not available, and the full course fee applies.

For blended courses, online learning fees are non-refundable and non-transferable.

What if I am sick and cannot attend?

Please contact us as soon as possible if you’re unwell. We understand that illness can be unexpected; the cancellation and rescheduling policy still applies.

If you have completed your online learning, ask us whether it can be applied to a new registration.

What happens if I arrive Late or miss my course?

Please allow enough time to arrive before your scheduled start time. Late arrivals will be unable to join the course if required instruction has been missed.

If you cannot be admitted because of lateness, or do not attend, the full course fee applies and your registration cannot be transferred or refunded.

Can I use my completed online learning for another course date?

If you register for another course within 30 days and your completed online learning remains valid for that course, it may be applied to your new registration. Please contact us before registering so we can confirm eligibility and arrange the appropriate fee.

Group Training

Can we arrange a private first aid or CPR course?

Yes! Push For Life offers private group training for workplaces, schools and community organizations. Contact us with the course you need, your approximate number of participants and your preferred dates, and we’ll help you plan.

We offer Red Cross certification programs that are WSIB approved, as well and workshops developed by Push For Life that provide flexibility of topics, time, and budget.

1 Day certified training course - minimum 10 participants

2 day certified training course - minimum 15 participants

Workshops - $180/hour - 3 hour minimum - up to 30 participants

Can you provide training at our workplace?

Yes. We can bring training to your location, provided the space is suitable for instruction and hands-on practice.

We’ll discuss the room and equipment requirements with you when arranging your course.

Can our group train at your classroom?

Yes. Private courses can be arranged at our Kingston classroom, subject to availability.

Which courses are available to private groups?

Private group options include Intermediate First Aid, Basic First Aid and Basic Life Support (BLS). We can also discuss training for families, youth groups or organizations looking for a first aid refresher.

Let us know what your participants need, and we’ll help you choose an appropriate course.

Is there a minimum or maximum group size?

Group size requirements depend on the course, format and training location.

Share your estimated number of participants when requesting a quote so we can recommend a suitable arrangement.

How do we request a quote?

Please provide:

The course or certification your group needs.
Your estimated number of participants.
Your preferred dates.
Your training location, or whether you’d like to use our Kingston classroom.

If you’re unsure which course to request, send us your organization’s requirements—we’re happy to help.

What information is required to register our participants?

Once we have determined the date and time of your course and confirmed pricing, we will require the following information for each participant:

First and last name
Individual email address
Previous certification (if applicable) to verify eligibility for re-certification

Can you help us organize ongoing staff training?

Yes. Organizations that register individual employees on a regular basis can contact us to arrange a registration code and invoicing. This allows staff to register for available public courses without paying individually at checkout.

This is especially helpful for larger teams that need to stagger training so employees aren’t all away from work at the same time.

We can also schedule recurring group courses up to one year in advance, helping you secure preferred dates and keep staff certifications current.

First Aid Kits, Supplies, & AEDs

Does Push For Life sell first aid kits and AEDs?

Yes. Push For Life sells first aid kits, safety supplies, automated external defibrillators (AEDs) and AED cabinets.

Browse our first aid kits and individual safety supplies here.

Find several common brands of defibrillator (AED) as well as replacement pads batteries and accessories here.

Browse our website or contact us for help choosing equipment for your workplace, home or organization.

How do I choose the right first aid kit?

The right kit depends on where it will be used, the number of people it serves and any workplace requirements.

Tell us about your setting, and we’ll help you choose a suitable kit.

Can I purchase supplies to restock an existing first aid kit?

Frequently requested first aid items can be found on our website for purchase. If you don't see what you're looking for we are happy to work with you to place a custom order to meet your needs. Simply reach out to us with a list of the supplies you need. We can help you check availability and choose replacements for used, damaged or expired items.

Can you help our organization choose an AED?

Yes. We’re happy to discuss your location, intended users and budget to help you select an AED and suitable storage.

How do I find replacement pads or batteries for my AED?

Find replacement parts for several common brands of AED on our website here.

Not sure what you need? Feel free to contact us with the following information:

AED's manufacturer
Model
Serial number
Battery expiration date
Pads/Electrode expiration date

Can our organization request a quote for equipment or supplies?

Yes. Send us the products and quantities you need. If you’re unsure where to start, tell us about your workplace or organization, and we’ll help you put together a suitable order.

Does Push For Life ship first aid kits and AED outside of Ontario?

No, Push For Life does not ship or sell our products outside of Ontario Canada.

Can I return health products such as first aid kits, supplies, or AEDs?

All health products are non-refundable. If you’re unsure which product you need, please contact us before purchasing—we’re happy to help you choose.

Contact & Locations

Where is Push For Life’s Kingston classroom?

Our Kingston classroom is located at 1187 Princess Street, Unit 6, Kingston, Ontario, K7M 3E1, attached to the Strata Hotel building.

Look for Unit 6 and the Push For Life signage, with bright green and teal graphics across our storefront windows.

Is there parking available at the Push For Life Kingston office?

Yes. Push For Life - Kingston has a large parking lot with free parking. Participants are welcome to park in front of our building, or within the Strata Hotel parking during their course sessions.

Where do you offer training in Belleville?

Push For Life offers courses at shared training venues in Belleville. On weekends you will find us at 65 Stations - in the Compass Rose Financial Building.

Please check our registration confirmation for the address and arrival instructions for your specific course.

How do I confirm my course location?

Check the location listed when selecting your course, then review your registration confirmation before attending. If you’re unsure where to go, please contact us—we’re happy to help.

How can I contact Push For Life?

Call us at 613-827-5002 or use the contact us form on our website.

If you're contacting us about an existing registration, please include your name, course and scheduled date so we can assist you more easily.

Can you help me choose the right course?

Absolutely. Send us the certification requirements provided by your employer, school or placement, and we’ll help you identify the appropriate course before registering. You can email us directly at ipush@pushforlife.ca

Who should I contact about accessibility or learning accommodations?

Please contact Push For Life before your course to discuss any accessibility, learning or physical needs. We'll work with you to explore available support and explain the participation requirements.

Can I bring a support person or interpreter?

Yes. Participants may bring a support person with advanced arrangements. Please contact us as early as possible so we can plan for the additional person and ensure we have enough space and resources to support everyone attending.